This Privacy Policy outlines the principles and practices followed by www.motoraccidenthelp.us to safeguard the privacy of our website visitors. It explains the types of information we collect, how we use it, and the measures we take to protect it. By using our website, you agree to the terms of this Privacy Policy.
If you have any questions or need further information regarding our Privacy Policy, don’t hesitate to contact us via email at info@motoraccidenthelp.us
This Privacy Policy applies exclusively to our online activities and pertains to the information shared or collected on the www.motoraccidenthelp.us website. It does not govern offline information collection or information obtained through channels other than our website.
Consent
By using our website, you consent to our Privacy Policy and agree to comply with its terms.
Changes to the Privacy Policy
We may modify this Privacy Policy periodically and without prior notice. Such changes will be helpful immediately upon their posting on our website. We encourage e you to review this page regularly to stay informed about updates. Your continued site use after changes have been made indicates your acceptance of the revised Policy.
Additional Disclosures
In certain cases, we may provide you with “just-in-time” disclosures or supplementary information about data processing practices for specific parts of our website. These notices may expand upon or complement this Privacy Policy, providing you with additional choices regarding using your personal information.
Third Parties
Please be aware that this Policy does not govern third-party information processing. This includes instances when you visit a third-party website or interact with third-party services, whether accessed through links from our Sites or shared with them as described in this Policy. It is necessary to review the privacy policies of such third parties before disclosing any information to them.
When you contact a phone number provided on our Sites or submit an inquiry for an estimate, quote, or service, we collaborate with our network of Partners (referred to as “Partners”) who compensate us for rendering this service. The purpose is to connect you with contractors (“Contractors” or individually a “Contractor”) who can provide estimates and other relevant information pertaining to your inquiry. Our terms of service mandate that Partners utilize Personal Data in compliance with applicable local, state, and federal laws, rules, and regulations. It is important to acknowledge that once Personal Data is transferred to our Partners or Contractors as part of our services, it is no longer within our jurisdiction or control. Each Partner and Contractor maintains its own Privacy Policy, and you should contact them directly for information regarding their use of your Personal Data.
Personal Information
The term “Personal Data” encompasses all information that is relevant to an identified or identifiable individual. This includes data relating to their performance, logs, and cookies, which can be connected to that particular individual. We collect and process various types of information as part of our operations. Please note that the specific examples of Personal Data elements provided are for illustrative purposes only and are subject to change. In certain instances, we may generate anonymous records from Personal Data to fulfill specific business objectives for ourselves, our Partners, and our Affiliates as defined herein. Any information anonymized or aggregated no longer qualifies as Personal Data, and we retain the right to utilize, share, and retain such information indefinitely for any lawful purpose.
Contact Data: This includes personal information used to contact you, such as your name, company name, title, email address, physical address, phone number, and username.
Performance & Log Data: Performance & Log Data encompasses information generated through your utilization of our Sites. This data includes but is not limited to, your IP address, browser type, operating system, command line information, diagnostic details pertaining to the Site (such as crash activity reports), the referring webpage, pages visited, date and time of access, your geographical location, your mobile carrier, your device and application IDs, and search terms.
It is important to note that depending on the legal framework of your country of residence, your IP address may be considered personally recognizable information.
Cookies: This is a small data file created by websites and saved by your web browser. Cookies store information about your preferences and help personalize your online experience. Certain cookies and similar technologies may collect personal information or become personal when combined with other data.
Web Pixels: HTML code snippets that track user behavior on our website, including referring sites and form submissions. Web Pixels may collect personal information or become personal data when combined with other data.
Other Data: Any additional information you provide us, such as survey responses, blog comments, or other communications.
Collection and Processing
We gather your Personal Data via our Sites and through phone interactions when you contact the inquiry number listed on our Sites. Our Sites are accessible to the public, and any information disclosed there may become visible on search engines or other publicly accessible platforms. Unrelated third parties may crawl, search, and utilize this information. We advise refraining from posting sensitive information to avoid unintended public disclosure. Furthermore, please ensure that you grant us explicit permission to use and share any phone number you provide us by the terms outlined below.
Quote Requests: Upon submitting a request for an estimate, quote, or any other form of information, on our Sites, we may utilize your Personal Data to connect your request with a suitable Partner or Contractor from our network. Our “Partner Network” consists of a group of Partners who maintain networks of local Contractors specializing in providing Car Injury Justice services.
Customer Service: When you reach out to us through the Sites, such as by submitting a “contact us” form or any other online inquiry, subscribing to a newsletter or blog, downloading informational documents like whitepapers, participating in contests, registering for demos or webinars, completing online surveys, or by any other means, we may store your Contact Data in our customer relationship management system. Additionally, we may utilize your Personal Data to provide a response to your inquiry or share this information with a Partner or Contractor for their response. By providing us with your mobile phone number, you explicitly grant us, our Partners, and Contractors permission to send text messages to that number using an auto-dialer or recorded message to address your request at our discretion.
Marketing: We may utilize your Personal Data to provide you with updates regarding our products and services and send you promotional material pertaining to www.motoraccidenthelp.us and our participating Partners. In accordance with applicable laws, we may also send marketing communications on behalf of our parent company, affiliates, subsidiaries, joint ventures, or other companies under common control with us (collectively referred to as “Affiliates”) and partner companies. These promotional materials may include marketing communications, online surveys, notifications about our events and webinars, and those organized by our Partners, Contractors, Affiliates, and other third-party partners. By providing us with your mobile phone number, you explicitly authorize us, our Partners, and Contractors to contact that number via text messages, recorded messages, and/or auto-dialers for marketing and promotional purposes at our discretion. You have the option to unsubscribe from our marketing communications at any time.
Cookies & Similar Tech: When you visit the Sites or open our HTML emails, we may employ automated data collection technologies such as Cookies, Web Pixels, web beacons, click-stream tracking, and similar mechanisms to collect Performance & Log Data automatically. This Personal Data is utilized for necessary and functional purposes, including site administration, enhancing the performance and usability of the Sites, and analyzing user interactions. Additionally, in specific sections of our Sites, we may utilize these technologies to collect Personal Data for advertising, remarketing, or similar purposes.
Security: We utilize your Personal Data to strengthen the security of our Sites and safeguard against spam, malware, and other potential security risks. This may involve monitoring your activities on our Sites. It is essential to process your Personal Data for these purposes to protect the security of our Sites effectively.
Additional Processing: If we process Personal Data in a manner not explicitly outlined in this Policy but still related to your use of the Sites, this Policy will generally apply (e.g., regarding Your Rights and Choices) unless specified otherwise at the time of data collection.
Sharing
The information we collect may be shared with various parties based on the purpose and context in which it was provided. When sharing personal data with third-party service providers who act on our behalf, we adhere to a “minimum necessary” standard, ensuring that only the essential information required to fulfil the purpose or perform the service is disclosed. Our typical practices for transferring personal data are as follows:
Consent: We will share your Personal Data based on your consent. When you submit Personal Data through our Sites or contact us using the published phone number, you explicitly consent to share your Personal Data with Partners in our Partner Network. Furthermore, you acknowledge that these Partners may share your Personal Data with Contractors to fulfil the purpose of your interaction.
Partner Network: In the event that you submit a request for a quote, we may disclose your Personal Data to Partners within our Partner Network who provide compensation for enabling us to offer this service. These Partners may utilize your Personal Data to connect you with a Contractor who can assist you with your Car Injury Justice projects. Additionally, the Partners may share your Personal Data with the respective Contractor to facilitate communication and offer their services. By providing us with your mobile phone number, you explicitly grant us, as well as any Partner or Contractor matched through our service, permission to contact you via calls or text messages to that number, using methods such as auto-dialers, recorded messages, or direct calls, as required to respond to your request. Please note that Partners and Contractors are third parties. Once Personal Data is transferred to them as part of our services, it is no longer within our control and is subject to the privacy policies of the respective Partner or Contractor.
Service Providers: In the course of conducting our regular business operations, facilitating specific features, and pursuing other legitimate business interests, we may share your Personal Data with service providers or sub-processors who offer specific services or process data on our behalf. Our agreements with these service providers stipulate that they utilize your information solely to perform the services we have requested. By using our Sites and subject to this Policy, you consent to sharing information with these parties.
Affiliates: To enhance operational efficiency, develop customer-centric products and services, and provide information about relevant offerings, we may share your Personal Data with our existing or future Affiliates. This allows us to align our business processes and better cater to the interests and requirements of our customers. You consent to share your information and Personal Data with our Affiliates by utilising our services. Rest assured that we prioritize data protection and confidentiality, and any sharing with our Affiliates follows applicable privacy laws and regulations.
Third-Party Partners: If you fill out an online inquiry form on our Sites referred to you by a third-party partner, any information collected through that form may be shared with the referring partner. We may also share your Personal Data with third parties for marketing or advertising purposes within applicable laws. For instance, when you register for a webinar co-hosted by us and a third-party partner, we may share your Personal Data with that partner. Please note that third-party partners may utilize your Personal Data for their purposes, governed by their respective privacy policies.
Business Transactions: In the event of a business transaction, such as a merger, acquisition, liquidation, or sale of our assets or a portion thereof, your Personal Data may be processed. This could include the disclosure of Personal Data (subject to confidentiality restrictions) during the due diligence phase of a potential transaction or the inclusion of Personal Data as part of the transferred assets. In such cases, the acquiring company will assume any rights granted to us under this Policy concerning Personal Data.
Legal Disclosures: In exceptional circumstances, we reserve the right to access and disclose your Personal Data, including any communications exchanged by you and any other relevant information, without prior notice or consent if we believe such disclosure is legally mandated, necessary to prevent or respond to a crime, to investigate violations of our Terms of Use, or to protect the vital interests of ourselves or others. It is important to note that these disclosures may occur in jurisdictions that may not provide the same level of protection for your Personal Data. However, we retain the discretion to object to disclosing your Personal Data to such parties, although we have no obligation to do so.
Retention
We store Personal Data for the duration required to fulfill the purpose(s) for which it was initially processed, along with a reasonable period afterwards. Additionally, we retain Personal Data as necessary to comply with legal obligations, resolve disputes, or enforce our agreements. Although retention periods may vary depending on the jurisdiction, we generally adhere to the following retention periods.
Site Activity: We retain the information regarding your activity on our Sites, as well as any Other Data generated, posted, or shared by you on our Sites, for a duration that we consider necessary. This retention period may continue indefinitely unless you explicitly instruct us to delete it. We may also retain such information for valid business purposes, such as maintaining the integrity of our systems and logs, or for activities such as establishing or defending legal claims, conducting audits, and preventing crime.
Marketing: The information utilized for marketing purposes is retained by us indefinitely until you opt to unsubscribe. Once you have unsubscribed from marketing communications, we add your contact details to our suppression list to ensure that your request to unsubscribe is duly acknowledged and respected.
Cookie Data: Information collected through cookies and similar technologies is typically retained for up to one year from the cookie’s expiry or the collection date. Retention periods for cookies owned by third parties may differ.
Call Recording: We will provide prior notice before recording any calls with you in compliance with applicable law. As per legal requirements, recorded telephone calls may be retained for a maximum duration of six years. We prioritize transparency and adherence to legal obligations to ensure the appropriate handling and retention of call recordings.
Please note that personal data transferred to our Partners or Contractors is no longer under our control. Each Partner and Contractor has its data retention policy; you should contact them directly for information about your data retention.
Your Rights and Choices:
Rights: In accordance with applicable law, you have the following rights concerning your Personal Data. However, please note that we maintain the right to limit or deny access or disclosure as the applicable law allows.
Access: To obtain a comprehensive list of your processed Personal Data, you may submit an official written request via email to the provided address below. We will respond to your request following applicable regulations and provide the information.
Rectification: To rectify any inaccuracies in the Personal Data we hold about you, please email us at the address below. Kindly specify the incorrect and accurate information in your email for our prompt attention.
Erasure: Once per year, you have the right to request the deletion of your Personal Data from our systems. To initiate this process, please submit an official written request via email to the address provided below. In your request, kindly specify the information you want permanently removed from our systems. We will handle your request following applicable regulations.
Data Export: To obtain a copy of your Personal Data in a portable format determined by us, please submit an official written request via email to the address below. To exercise these rights, we may request additional Personal Data, such as information needed to verify your identity. Additionally, we retain the right to retain certain account information for our recordkeeping and compliance obligations.
Please be aware that once Personal Data is transferred to our Partners or Contractors as part of our services, we no longer maintain control over it. However, our terms of service mandate that our Partners and Contractors handle Personal Data in accordance with all relevant local, state, and federal laws, rules, and regulations. Each Partner and Contractor has their own policies and procedures to facilitate exercising your rights. For specific guidance on exercising your rights concerning your Personal Data, we recommend contacting the relevant Partners and Contractors directly.
Choices: While it is possible to access and utilize the Sites without providing Personal Data, please note that certain features, content, and functionality may not be accessible or may not work correctly. Regarding the Personal Data we process, you have the following choices available to you:
Consent: If you provide consent for processing your personal data, you retain the right to withdraw your consent at any time, as permitted by law.
Opt-Out: For any non-service or non-transactional communications from us, you will have the option to unsubscribe. To opt-out of receiving marketing communications, kindly follow the provided instructions in such communications or contact us via the email address provided below. Please note that it may take up to 30 days for us to process your opt-out request. However, certain transactional and relationship email communications, including service announcements, administrative notices, and surveys, may still be sent to you without an opt-out option, as they are necessary for our business operations.
In compliance with applicable law, you can opt-out of sharing Personal Data with third parties to the extent required. It is important to acknowledge that once Personal Data is transferred to our Partners and Contractors as part of our services, it is no longer within our control. Our terms of service mandate that Partners and Contractors handle Personal Data by all relevant local, state, and federal laws, rules, and regulations. Each Partner and Contractor maintains its opt-out procedures, and we recommend contacting them directly for information regarding their specific opt-out policies and procedures.
Telemarketing: To comply with relevant laws and regulations enforced by the Federal Trade Commission, Federal Communications Commission, and state authorities, we have established and maintained policies in line with these requirements. Suppose you wish to avoid receiving non-informational calls from us. In that case, you can request your telephone number(s) added to our internal Do Not Call List by emailing us with the provided contact information. In your request, please include your name and the telephone number(s) you want to be included on our Do Not Call List. If you have multiple telephone numbers, kindly ensure you provide all relevant numbers.
Please note that any communication used solely to confirm the receipt of your Do Not Call request will not be considered a violation of this Policy. We will honor your request within thirty days, as federal and state laws mandate. It is important to recognize that any phone information shared with our Partners or Contractors as part of our services is no longer within our control. While our terms of service oblige our Partners and Contractors to utilize this contact information in compliance with applicable local, state, and federal laws, including the Telephone Consumer Protection Act (TCPA), each Partner and Contractor maintains its own internal Do Not Call List. To be included on their respective lists, you must contact them individually.
Cookies: If you prefer not to have information collected via cookies, you can manage or deny cookies and certain technologies through your browser’s settings menu or using various available tools. For instance:
- You can visit the Google Ads Settings page to manage Google Ads settings.
- You can use the Google Analytics Opt Out Browser add-on to opt-out of Google Analytics.
- The Digital Advertising Alliance’s opt-out page allows you to opt out of receiving third-party advertiser cookies and web pixels.
- The Network Advertising Initiative opt-out page is another resource for controlling cookie preferences.
- To control Facebook’s interest-based ads, you can adjust settings within your account or consult the customer support page.
To better understand cookies and similar tracking technologies and their impact on your privacy, you may visit allaboutcookies.org.
Regarding “Do Not Track” signals, it’s important to note that no universal industry standard exists for responding to such signals. As a result, we do not modify our data collection and usage practices upon detecting a “Do Not Track” signal from your browser.
Collection of Personal Information: We gather Personal Information that pertains to an individual consumer, household, or device and can be used to identify, describe, reference, associate with, or reasonably link to that individual. Within the past twelve months, we have collected various categories of Personal Information from Consumers. These categories align with those outlined in the California Consumer Privacy Act (CCPA), and we ensure that we collect at least one example item from each category.
We acquire the categories mentioned above of Personal Information from the following sources:
- Directly and indirectly through activities conducted on our Sites. This includes customer submissions via our website and automatically collected customer usage details.
- Directly from Consumers who access our Sites and utilize our services. This encompasses phone calls, emails, and form data submitted to us through our Sites.
- From third-party sources such as Google and Facebook.
We are committed to safeguarding the privacy and security of Personal Information in accordance with applicable laws and regulations, including the CCPA.
Sharing of Personal Information: The Personal Information we collect may be shared with service providers who assist us in delivering specific services. These providers include but are not limited to those involved in identity verification, fraud prevention, business intelligence, customer relationship management, bill collection, payment processing, marketing, hosting, and various other standard technology services. We have contractual agreements with these service providers, ensuring they utilize Consumer information solely to provide services on our behalf. Using our Sites, you consent to share information with these parties per this Policy.
To exercise your right to opt-out, you or your authorized agent can submit an opt-out request using the provided form or by contacting us through email or phone using the contact information below. Please note that creating an account is unnecessary to submit an opt-out request. Personal information provided within an opt-out request will solely be used to verify the identity of the requestor and their authority to make the request and comply with the request.
Upon fulfilling your opt-out request, we will wait at least twelve months before requesting your reauthorization for the sale of Personal Information. However, you can opt-in to Personal Information sales anytime by contacting us through any contact methods specified in the Contact Information section.
Non-Discrimination: We are committed to ensuring that you are not subjected to discrimination for exercising your rights under the CCPA. Except as permitted by the CCPA, we will not deny you goods or services, apply differential pricing or rates, including offering discounts or benefits, impose penalties, provide a disparate level or quality of goods or services, or imply that you may receive different pricing, rates, level, or quality of goods or services.
Security
We have taken reasonable steps to implement security measures to protect your Personal Data against accidental loss, unauthorized access, use, alteration, and disclosure. However, we cannot guarantee the absolute security of your Personal Data. Please note that we are not responsible for any attempts to bypass privacy settings or security measures on the Sites. When you provide us with information, it is stored on servers managed by our service providers, who adhere to industry-standard security controls. Nevertheless, we cannot exercise control over the security practices of third parties and cannot be held liable for any breach that may occur. Any information or Personal Data transmission is carried out at your own risk.
Minors
Our services are not intended for individuals under 18 or the age of majority in their jurisdiction. We do not knowingly collect information from minors. If we discover that we have inadvertently collected information from a minor, we will promptly delete it. If you are a minor, do not access or use our website without parental or guardian consent.
International Transfers
We operate within the United States, but our Sites can be accessed globally. Users outside of our intended United States markets may provide their Personal Data to us through forms, comment fields, or other input methods. Suppose you are accessing the Sites from a location outside the United States or submitting your Personal Data to us outside the United States. Your information may be transferred to, stored in, or processed in the United States. It may also be maintained on computers or servers outside your state, province, country, or any other governmental jurisdiction, where the privacy laws may offer less protection than those in your jurisdiction. By accessing our Sites, you consent to transfer your information to the United States and the third parties we share it with, as described in this Policy. This applies regardless of whether we currently serve your jurisdiction.
Contact Information If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us via email at info@motoraccidenthelp.us
